At Evara Jewels, we take pride in creating high-quality demi-fine, anti-tarnish jewellery. We hope you love every piece you receive. If for any reason you're not completely satisfied, we're here to help.

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase or order confirmation is required.

Once your returned item is received and inspected, we will notify you of the status of your return. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

We accept exchanges within 7 days of delivery if:

• You received a damaged or defective item. 
• You received the wrong item.

Please contact us before sending any item back so we can assist you with the exchange process.

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Earrings (unless received damaged or incorrect)
• Personalized or custom-made orders
• Items purchased during clearance or final sale promotions

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will arrange a replacement or exchange at no additional cost.

• If the return is due to a damaged, defective, or incorrect item, Evara Jewels will cover the return shipping costs.
• For all other eligible returns or exchanges, the customer is responsible for return shipping charges.

We recommend using a trackable shipping service, as Evara Jewels cannot be responsible for items lost during return transit.

Once your return is approved:

• Refunds will be issued to the original payment method.
• Original shipping charges (if any) are non-refundable unless the return is due to our error.
• Processing times may vary depending on your bank or payment provider.

To request a return or exchange, please contact our customer support team with your order details.

Please include:

• Order number
• Full name
• Reason for the return or exchange
• Photos (if the item is damaged or incorrect)

We will provide you with the next steps and the return shipping instructions.